Privacy Policy

Last updated:

RYDEX ("we", "our", "us") is committed to protecting your personal data and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller

RYDEX is the data controller responsible for your personal data.

2. Information We Collect

• Identity data (name, phone number, email)
• Account profile information
• Real-time and historical location data
• Trip and booking details
• Payment and transaction data
• Device and technical data
• Driver licence, vehicle and insurance details (drivers only)
• Communications with support

3. Legal Basis for Processing

We process your data under the following lawful bases:

• Performance of a contract
• Legitimate interests (service improvement, fraud prevention)
• Legal obligations
• Consent (where required)

4. How We Use Your Data

• Provide ride-hailing services
• Match riders with drivers
• Process payments and payouts
• Provide customer support
• Improve platform safety and performance
• Prevent fraud and misuse
• Comply with licensing and legal obligations

5. Location Data

RYDEX collects precise location data while the app is running (foreground and background where enabled) to enable ride matching, navigation, safety monitoring, and trip records. You can control permissions via your device settings, but disabling location may limit functionality.

6. Data Sharing

We may share data with:

• Drivers and riders involved in a trip
• Payment processors and financial institutions
• Cloud hosting and analytics providers
• Regulators and licensing authorities
• Law enforcement where legally required

We do not sell your personal data.

7. International Transfers

Where data is transferred outside the UK, we ensure appropriate safeguards such as UK adequacy regulations or Standard Contractual Clauses are in place.

8. Data Retention

We retain personal data only as long as necessary for operational, legal, and regulatory purposes, including PHV licensing requirements.

9. Your UK GDPR Rights

• Right of access
• Right to rectification
• Right to erasure
• Right to restrict processing
• Right to data portability
• Right to object
• Right to withdraw consent

You also have the right to complain to the UK Information Commissioner's Office (ICO).

10. Security

We implement appropriate technical and organisational security measures, but no platform can guarantee absolute security.

11. Children's Privacy

RYDEX services are not intended for persons under 18 years of age.

12. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be notified via the app or website.